Our Terms of Service
All deposits taken on piercing appointments are a credit towards your appointment. Meaning at the end of your appointment the deposit paid will be taken off the total cost of your piercing. Piercing deposits depend on the type or quantity of piercings you are getting.
It is against the law for us to pierce you if you are under the influence of drugs or alcohol. If we suspect that you are, we have the right to refuse service. Even if you have paid a deposit, in which case the deposit will be lost.
Alcohol thins the blood and when you get a piercing with alcohol in your system, you will bleed more during the procedure. Getting a piercing after drinking is not a great idea, either: you’re sensitive, tired, not feeling well, and your blood is thinned out.
Even over the counter pain killers can make you bleed more. Any medication that affects your skin may also affect your piercing. Accutane is a form of vitamin C used to treat nodular acne. Dermatologists recommend waiting at least six months after taking this medication before having any procedure that will break the skin as it can cause scarring and slow down healing.
So, best case scenario would be to arrive with a full stomach, goodnight’s sleep and sober to ensure your appointment is completed as scheduled.
All Customers must be 18+ to get a service done in our studio.
The only time an exception is made for minors is when a parent/guardian* is present in the studio (FOR EVERY APPOINTMENT MADE WITH US) to sign the applicable portion of the waiver specifying parental/guardian consent on the procedure being provided.
We do not allow:
- Over the phone consent;
- Customers to take waivers to be signed by parent/guardian;
- Emailed copies of waivers to be sent to be signed by parent/guardian;
- We DO NOT offer online waivers.
* If the minor is in the custody of a guardian who is not the biological parent of said minor, we will need applicable paperwork proof for record keeping purposes.
** We do require Photo ID from both the parent and minor (if available to be provided by the minor) for record keeping purposes.
*** We reserve the right to refuse certain areas of the body on minors.
CANCELLATIONS WITH A DEPOSIT
You must call in or message AT LEAST 24 hours before the time of your appointment to be considered a valid cancellation, in which we credit your file the amount of your deposit to re-book at a later date.
RESCHEDULING WITH A DEPOSIT
Appointments must be called in or messaged AT LEAST 24 hours before the time of your appointment to be considered a valid rescheduled appointment, in which we will move your deposit amount to a new date or credit your file the deposit amount so we can re-book at a later date that works best for both you and the artist.
LATE APPOINTMENTS WITH A DEPOSIT
For all appointments, we give a 15-minute window for you to arrive or call to let us know you are going to be late. Once the 15-minute mark has been reached, the artist is free to leave or take other walk ins if available as your appointment has now been considered a NO SHOW and your deposit has been lost, which means a new deposit will need to be paid to re-book.
ALL sales are final. We do not provide refunds on any service, product or deposit for any reason. (Please see ‘Cancellation policy (Late & No Shows)’
(We DO NOT offer refunds on jewelry.)
Piercing walk ins are available whenever there is a free piercer in the shop. However, on some occasions if the piercer has left the shop because of a slow day or no piercing appointments, we are able to call and see what time they are available to come in or whether or not it would be best to book for the next available day.
Piercing Walk ins are not always guaranteed, we will always suggest calling ahead to see if we have availability.
Unfortunately due to COVID we ask that guests do not join you for your service. The only exception we will make for this is minors being accompanied by their legal guardian.
We try to be a very accommodating studio, if you have to bring your kids with you during your piercing appointment, we ask that they stay supervised by someone at all times and are on their best behaviour. Our jobs require lots of focus and we can’t do our job to the best of our abilities if there are children running around and being disruptive.
We thank you for understanding our Policy on Guests/Kids.